NEWZCO INTERNATIONAL RESOURCE LTD may provide general contracts, trading and supply services, automobile sales and care services, transportation and logistics services, farming and agro allied services, real estate and investment related services, clothing and retail services, oil and gas related services, hospitality and catering services, and environmental services. This Refund Policy explains how returns, cancellations, exchanges, replacements, service credits, and refunds are handled across its business activities.
1. Scope of this Policy
This policy applies to:
a. General contracts and supply transactions
b. Automobile sales, trade, care, and car wash services
c. Transportation, haulage, and logistics services
d. Farming, agriculture, agro allied, and horticultural services
e. Clothing, accessories, retail, and general merchandise transactions
f. Oil and gas, petroleum product, and related supply services
g. Hotel, hospitality, accommodation, event planning, entertainment, catering, and rental services
h. Environmental, cleaning, fumigation, pest control, waste disposal, recycling, and housekeeping services
i. Other lawful products or services listed on the website
2. Eligibility for Refund, Replacement, or Service Credit
A customer may be eligible for a refund review, replacement, exchange, reperformance, service credit, partial refund, or full refund where:
a. A duplicate payment is confirmed
b. A billing error attributable to NEWZCO INTERNATIONAL RESOURCE LTD is confirmed
c. The wrong product or service was supplied
d. Goods delivered were materially damaged or defective on delivery
e. A paid service was not commenced within the agreed period for reasons directly attributable to the company
f. A service was materially deficient or not substantially delivered in accordance with the agreed scope and was not corrected within a reasonable time after notice
3. Non Refundable Transactions
Unless otherwise expressly agreed in writing, the following are generally non refundable:
a. Used, altered, or damaged goods after delivery
b. Perishable food items, agricultural produce, and consumables after acceptance, except where defective on delivery
c. Customized or specially sourced goods
d. Procurement, reservation, supplier, customs, logistics, or delivery charges already incurred
e. Event, hotel, or catering deposits once planning or reservation has commenced
f. Environmental, cleaning, fumigation, or maintenance charges once mobilization or service commencement has occurred
g. Vehicle or equipment reservation fees after allocation or scheduling
h. Services already fully rendered or substantially performed
4. Goods Returns
Customers should inspect goods upon delivery and raise complaints within five business days unless another written period applies.
Returned goods must ordinarily be unused, in substantially original condition, and accompanied by proof of purchase and relevant packaging, except where the complaint concerns wrong delivery or verified defect.
5. Procurement and Supply Transactions
Where the company sources, procures, reserves, imports, or arranges delivery of goods or materials for a customer, cancellation after confirmation may attract deductions for supplier charges, administrative costs, transport expenses, exchange losses, customs charges, and other nonrecoverable expenses already incurred.
6. Service Based Transactions
For services including hospitality, catering, environmental services, fumigation, transport, oil and gas supply support, cleaning, or logistics services, cancellation after mobilization, staffing, sourcing, or operational commencement may attract reasonable deductions for work performed and costs already incurred.
7. Refund Review Procedure
To request a refund, exchange, replacement, or service review, the customer should contact NEWZCO INTERNATIONAL RESOURCE LTD using the support details published on the website and provide:
a. Customer name
b. Order, invoice, or transaction reference
c. Date of payment
d. Description of the issue
e. Supporting photos, screenshots, or correspondence where relevant
The company may investigate the request and ask for additional information before making a determination.
8. Available Remedies
Where a claim is accepted, NEWZCO INTERNATIONAL RESOURCE LTD may choose the most appropriate remedy depending on the circumstances, including:
a. Replacement
b. Exchange
c. Repair or reperformance
d. Service credit
e. Partial refund
f. Full refund
9. Refund Timing
Approved refunds will ordinarily be processed through the original payment method unless another lawful method is agreed in writing. Processing times may depend on banks and payment service providers.
10. Chargebacks and Abuse
Customers are encouraged to contact the company first before initiating a chargeback. NEWZCO INTERNATIONAL RESOURCE LTD reserves the right to contest unjustified chargebacks and restrict future services or transactions where there is evidence of fraud, abuse, or bad faith conduct.